Operations Manager
Job Description
Operations Manager Wanted!
We are a rapidly growing Physical Therapy business located in Naples, FL
We help people aged 50+ be more active, healthy, and mobile - FREE of pain meds...Even if their doctors and kids are telling them to "Just Take it Easy". The founder of the company is a Physical Therapist himself, and built this company from scratch starting from just a single treatment room.
The right person is likely to have been supervising/managing a team for at least two years - and feels that now is the right time to step up to a role that has significant growth and career opportunities as we continue to expand.
You will be responsible for managing a team of Physical Therapists and Front Office Administrators, ensuring company KPI’s are hit and that all internal-procedures are documented, continually developed and adhered to by staff - as-well as ensure that company culture is improved and daily rituals are maintained.
Key Responsibilities:
1. Ensure company weekly, monthly and quarterly KPIs are met and reported to CEO with written summary
2. Develop and regularly update online company process and procedures library
3. Company rituals – ensure daily/weekly/monthly company rituals are continually developed and current ones adhered to
4. Foster deeper relationships with customers and clients
5. Quarterly performance reviews of staff (document with summary given to CEO)
6. Continually review and evolve employee scorecards (responsibilities/ expectations/KPIs)
7. Organize and plan all external events/meetings for CEO, client-appreciation events, and team-building events/activities.
8. Top grade the organization with future hires/fires
What You Need:
• Analytical skills: Draw insightful conclusions from data/KPIs and report back to CEO
• Process and system orientated with experience of using CRM software, Google Drive
• Experience of working with company KPIs (and an exceptional understanding of what activity
impacts those KPIs)
• You will be skilled at planning, organizing, scheduling and budget in an efficient, productive manner
• Able to focus on key priorities
• Ability to follow through on commitments: live up to verbal and written agreements regardless of personal cost
• Learn quickly and have an ability to quickly and proficiently understand and absorb new information
• Attention to detail - not let important details slip through the cracks or derail a project
• Persistence - tenacity and willingness to go the distance to get something done
• Proactivity - act without being told what to do. Bring new ideas to the company.
• Experience with hiring and firing
What we will do for you:
• Provide you with ongoing training and support in the field of management / leadership
• Opportunity to develop and grow a team while simultaneously growing your own management and leadership skills
• Paid time off
Type: Full-time
Salary: $45,000.00 to $65,000.00 /year