Front Office Relationship Specialist

About Us:

Do you enjoy talking to people? Do you want to work for a company that will give you the tools to grow and succeed? If you said yes to either one of these then you NEED to apply for this job!

We are a rapidly growing Physical Therapy practice in Naples, FL. Much of that growth has happened because of the incredible team and culture that has been created at Berman Physical Therapy by the staff. This has allowed us to create a place that staff love to come to work to learn and grow – and a place that our patients look forward to coming back to time and time again.

Our website address is www.bermanpt.com. We encourage you to take a look and learn more about us there. 

Mission/Purpose of Position:

To help grow the clinic's revenue by helping to retain the clients that we have, and encouraging word of mouth referrals and online reviews/testimonials. To accomplish this, you'll deliver a world class client experience - one where clients will look forward to keeping and attending all of their scheduled sessions, will always want to return, and will consistently tell their friends and family about us. It will require a deep understanding of people so that you can brighten their day, form a trusting bond and relationship, and consistently anticipate their unstated needs.

Our Marketing Promise: We help people aged 50+ keep ACTIVE and FREE of pain meds...Even if their doctors and kids are telling them to "Just Take it Easy".

Our Core Values:

1. Connect Emotionally
2. Create a WOW experience
3. Create a family environment

Outcomes (needs) to be successful in this role:

1. Maintain a Initial Evaluation Rate of 95% or better
2. Keep providers utilization rate at 92% or better
3. Re-engage 80% of drop offs within 30 days
4. Successfully upsell in-house products to clients at an average of $100/month of more

Key Tasks and Responsibilities:

• Successfully communicate the value of our services 
• Successfully handle price and schedule objections
• Comfortably hold a lengthy conversation with new and established patients - ensuring that clients are committed and "bought-in" to our services
• Provide an exceptional waiting room environment and experience - one where clients will look forward to coming back and feel compelled to tell their friends
• Ensure that clients who call and request appointments are placed on the schedule - with good understanding of true time, cost and personal commitments before they arrive
• Ensure that people show up excited for their appointments or sessions 
• Communicate with clients before, during and after their sessions to ensure full satisfaction is being achieved
• Develop and foster deep relationships with clients - one that compels steady word of mouth referrals and 5 star google reviews
• Ensure that all appointments are checked in, accounted for, and reconciled promptly and accurately
• Take payments, provide accurate receipts
• Organize and plan all schedules in a way that maximizes efficiency and revenue for the clinic
• Promptly check voicemails and emails. Return all calls and requests for information within expected time frames, deliver messages to appropriate personnel promptly and accurately.

Compensation: 

• Competitive salary $13 - $15/hr
• 10 Days paid vacation in your first year!